Bring curiosity.
Bring respect.

See also our Privacy Policy and Safety guide. Both are part of these Terms.

Plain-language summary (not a substitute for the Terms). You must be 18 or older. Vid8 is a venue where adults meet through short video introductions, private rosters, chat, and 30-second live Spark Meets. We do not run background checks, do not verify identity, and do not record Spark Meets. You are responsible for your own safety and your interactions with other members. Be honest, be kind, never record another member, and never involve minors. Vid8 is free to use; Vid8+ is optional and renews automatically until you cancel. If we have a dispute, we agree to talk first; then, depending on where you live, disputes go to the courts of New Brunswick or to individual arbitration. Section 20 explains this and how to opt out.

1. Who we are and what these Terms cover

Vid8 is operated by NorthLo Software Consulting (“Vid8,” “we,” “us,” or “our”), a business located in New Brunswick, Canada. These Terms of Service (“Terms”) are a binding agreement between you and NorthLo Software Consulting and govern your access to and use of the Vid8 mobile applications, the website at vid8app.com, our APIs, and all related features, content, and services (together, the “Service”).

You accept these Terms by creating an account, ticking an acceptance box, tapping a button that refers to them (for example “Create free account” or “Continue with Google/Apple”), subscribing to Vid8+, or otherwise using the Service. We record the date and version of the Terms you accepted. If you do not agree, do not use the Service.

The Service is offered to adults in Canada and the United States. Use from other countries is at your own risk and subject to Section 24. These Terms are written in English. Where we provide a translation, the English version governs to the extent permitted by law. Residents of Quebec: see Section 24.

2. Eligibility

To use Vid8 you must, and by using it you represent and warrant that you:

• are at least 18 years old and have the legal capacity to enter into a binding contract;
• are a natural person using the Service for your own personal, non-commercial purposes, and are not a business, agency, bot, or someone acting on another person’s behalf;
• have never been convicted of, or pleaded no contest to, a felony or indictable offence (or a crime of similar severity), a sexual offence, or any crime involving violence or a threat of violence, and are not required to register as a sex offender with any government body;
• have not previously been suspended or removed from Vid8, and are not prohibited from using the Service under the laws of Canada, your country of residence, or any other applicable jurisdiction;
• will comply with these Terms and all applicable laws while using the Service.

We rely on the date of birth and attestation you provide. We do not currently verify identity with government identification or other identity-proofing. We may ask for additional confirmation of age or identity at any time, and we may refuse, suspend, or close an account if we are not satisfied. Providing a false date of birth or other false registration information is a material breach of these Terms.

3. Your account

• Accurate information. Give us accurate registration information and keep it up to date. Use your real first name and your own current likeness in your photos and introduction video.
• One person, one account. Do not create more than one account, create an account for someone else, or sell, rent, share, or transfer your account.
• Security. You are responsible for keeping your password, devices, and sign-in providers secure and for all activity that occurs under your account. You can review and revoke active sessions in your security settings. Tell us promptly at support@northlo.ca if you suspect unauthorized access.
• Sign-in providers. If you sign in with Google or Apple, your use of that provider is governed by its terms. We link your account to the identity that provider gives us, and you must ensure you have the right to use that identity.
• Email and notices. You agree that we may communicate with you electronically about your account, safety, security, billing, and material changes to the Service or these Terms. You must keep a working email address on your account. These communications are transactional, not marketing.

4. What Vid8 is — and is not

Vid8 lets adults discover one another through recorded video introductions, add people they would like to know to a private roster, open a chat, and take part in live, two-person Spark Meets that end automatically at 30 seconds. After a Spark Meet each participant privately votes “Still interested” or “Not now.” Only two positive votes produce a visible continuation.

A roster entry, Starter, message, Spark Meet request, or vote is an expression of interest only. It is not a promise of compatibility, consent to anything, continued contact, a relationship, or an in-person meeting, and it does not obligate anyone to respond. We do not arrange dates, matchmake in person, chaperone meetings, or act as a dating agency, talent agency, or employment service.

Vid8 is a platform and a venue, not a publisher of member content and not a party to your relationships. We host profiles, videos, messages, and live introductions that members create and transmit. Except for content we ourselves publish (for example these Terms), we are an interactive computer service and intermediary, not the speaker or publisher of member content, including under Section 230 of the United States Communications Decency Act and equivalent principles. We have no obligation to monitor, control, or verify member content or conduct, although we reserve the right to do so as described in Section 11. You may be exposed to content that is inaccurate, offensive, or otherwise objectionable. Your use of the Service is at your own risk.

We do not guarantee that you will meet anyone, that any member is who they claim to be, that any member’s statements, photos, or video are accurate, that any particular member, feature, or content will remain available, or that the Service will be uninterrupted or error-free. Vid8 is not an emergency, medical, mental-health, legal, financial, background-check, identity-verification, or personal-safety service.

5. Safety, in-person meetings, and assumption of risk

You are solely responsible for your interactions with other members, online and offline. Please read and follow our Safety guide, which is part of these Terms. In particular: keep conversations on Vid8 until you are comfortable; never send money, gift cards, cryptocurrency, or financial details to another member; do not share your home or work address, government ID, or other sensitive details early; meet in public places, tell someone you trust where you are going, and arrange your own transportation; and stop contact with anyone who pressures you. If you are in immediate danger, contact local emergency services first (911 in Canada and the United States), then report the account to us.

To the fullest extent permitted by law, you assume all risks arising from your use of the Service and your interactions with other members, whether online, by video, or in person, including the risk of physical harm, emotional harm, fraud, theft, harassment, non-consensual recording, and the misuse of your information or likeness by another member.

6. Community rules

Vid8 depends on people treating each other with care. You agree not to, and not to help anyone else to:

• harass, bully, stalk, threaten, intimidate, defame, humiliate, defraud, extort, exploit, or discriminate against any person, or promote hatred against any group;
• create, request, send, or share sexual content involving a minor, or any content that sexualizes, endangers, or solicits a minor, or permit a minor to appear in your content or Spark Meets;
• share, request, or threaten to share intimate images or recordings of any person without their consent (including so-called “revenge porn” or sextortion);
• expose yourself, display nudity or sexual activity, or engage in sexual conduct in an introduction video, photo, or Spark Meet, or send unsolicited sexual content;
• record, screenshot, screen-capture, stream, republish, or redistribute another member’s introduction video, photos, messages, or Spark Meet, or attempt to identify or locate a member off-platform without their consent;
• impersonate any person, misrepresent your age, identity, appearance, or intentions, use photos or video that are not of you, or use AI-generated, deepfake, face-swapping, virtual camera, or other altered media that misrepresents who you are or what you look like in real life (ordinary lighting and colour filters are fine);
• solicit or send money, gifts, or financial information, promote investments or cryptocurrency, or run any scam, “romance fraud,” pyramid, or multi-level marketing scheme;
• advertise, sell, or solicit commercial sexual services, escort services, or human trafficking, or sell or promote weapons, drugs, or any other illegal goods or services;
• share violent threats, content that promotes self-harm, suicide, eating disorders, or terrorism, malware, phishing links, spam, or unsolicited commercial solicitation;
• pressure another member to move off Vid8, disclose private information, send money, or meet in person, or continue to contact a member who has asked you to stop;
• post or send content that infringes anyone’s copyright, trademark, privacy, publicity, or other rights, or that contains another person’s personal information without their consent;
• scrape, crawl, harvest, index, or copy data or content from the Service; use bots, scripts, or automated means to access it; probe, bypass, or interfere with rate limits, quotas, moderation, or security controls; reverse engineer or decompile the apps except where the law prohibits that restriction; or access the Service through any interface we did not provide;
• use the Service for research, surveys, recruiting, journalism, dataset creation, model training, or any commercial purpose without our prior written permission;
• use another member’s account, or share, sell, or transfer yours;
• use Vid8 while you are prohibited from doing so by Section 2 or by a prior suspension.

Child sexual exploitation — zero tolerance. We will report apparent child sexual abuse material and related activity to the National Center for Missing & Exploited Children CyberTipline as required by 18 U.S.C. § 2258A, and to Canadian law enforcement and child-protection authorities as required by applicable law, and we will preserve related records as those laws require. We will terminate the accounts involved.

We may consider conduct that happens off Vid8 — including in person, on other platforms, or reported to us by another member or by law enforcement — when deciding whether you may continue to use the Service.

Report violations using the report action on a profile, conversation, or meet, or by emailing support@northlo.ca. Do not make false or bad-faith reports.

7. Introduction videos and Spark Meets

Camera and microphone. Recording an introduction video and joining a Spark Meet require access to your device’s camera and microphone, which you control in your device settings. Your recorded introduction is shown to other members while your profile is discoverable; your camera and microphone during a Spark Meet are transmitted live to the other participant only.

Live means live. A Spark Meet is a live two-person audio and video conversation. Vid8 transmits it as a communications service and does not record, store, or play back the media. You may not record it either. We cannot control the other participant’s device or environment, so treat a Spark Meet as you would any live conversation: assume you may be seen and heard by anyone near the other participant, and do not do or show anything you would not do in public. Behaviour in a Spark Meet is subject to Section 6 and may be reported.

Consent to transmission; recording laws. By recording an introduction video or joining a Spark Meet you consent to your image and voice being transmitted to, and viewed by, other members as described in these Terms and our Privacy Policy. Recording, capturing, or intercepting a Spark Meet or another member’s video without the legally required consent may violate criminal and civil wiretap and privacy laws in Canada, the United States (including two-party consent states), and elsewhere. Do not include anyone else in your video without their consent, and never include a minor.

Do not join a Spark Meet while driving or in any situation that requires your full attention. You are responsible for using the Service safely.

Timing and availability. The 30-second clock starts once both participants have joined and reported ready, and the server ends the meet at 30 seconds regardless of either device. Spark Meet requests expire if not accepted within ten minutes, and votes must be cast within 24 hours after the meet ends. A meet may fail or end early because of network conditions, device limitations, or the other participant leaving; that does not entitle you to compensation, although we may restore a free-tier quota at our discretion.

Votes are private. Your vote is never shown to the other participant, and Vid8 does not send rejection notifications. Do not attempt to infer, pressure, or punish anyone for a vote or for releasing you from a roster.

8. Your content and the licence you give us

“Your Content” means the photos, introduction videos, prompt answers, bio, messages, reports, and any other content or information you submit or transmit through the Service. You keep ownership of Your Content.

You grant NorthLo Software Consulting a worldwide, non-exclusive, royalty-free, transferable, and sublicensable (to our service providers) licence to host, store, cache, reproduce, transcode, resize, adapt for formatting and delivery, transmit, display, and distribute Your Content, in each case solely to operate, provide, secure, moderate, support, enforce, and improve the Service and to comply with law. To the extent permitted by law, you waive (or agree not to assert) any moral rights in Your Content against us and our providers for those purposes. We will not use Your Content in external advertising or promotional materials without your separate permission, and we will not use Your Content to train general-purpose artificial intelligence or machine-learning models.

This licence ends when you delete the content or your account, except for (a) copies our systems and backups need a reasonable time to purge, (b) records we keep for safety, fraud, legal, or dispute purposes as described in the Privacy Policy, and (c) content other members have already lawfully received, such as messages you sent them.

You represent and warrant that you own or have all rights necessary to Your Content; that it is accurate and does not misrepresent you; that it does not violate these Terms, the law, or any third party’s rights (including copyright, privacy, and publicity / personality rights); and that every identifiable person in it is an adult who has consented to appear. You are responsible for Your Content. We do not endorse any member content and are not responsible for it.

9. Our intellectual property, your licence, and feedback

The Service — including the Vid8 name, logo, “Spark Meet,” “Roster,” and “Free Agent” names, software, design, text, graphics, and other content we create — is owned by NorthLo Software Consulting or its licensors and protected by copyright, trademark, and other laws. Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the apps on devices you own or control and to access the Service for your own non-commercial use. We reserve all rights not expressly granted. Do not remove or alter any proprietary notice.

If you send us ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, royalty-free right to use them for any purpose without obligation or compensation to you, and you agree we have no duty to keep them confidential.

10. Copyright and other infringement notices

We respect intellectual property and respond to notices under the Copyright Act (Canada) (including the notice-and-notice regime), the US Digital Millennium Copyright Act, and comparable laws. If you believe content on Vid8 infringes your copyright or trademark, email support@northlo.ca with: (1) identification of the work; (2) the location of the content on Vid8 (for example the member’s first name and city, or a message excerpt); (3) your name, address, email, and phone number; (4) a statement that you have a good-faith belief the use is not authorized by the rights holder, its agent, or the law; (5) a statement, under penalty of perjury where applicable, that the information is accurate and that you are the rights holder or authorized to act for them; and (6) your physical or electronic signature. We may remove or disable content, notify the member who posted it, accept counter-notices where applicable, and terminate accounts of repeat infringers.

11. Reporting, moderation, and enforcement

Photos and introduction videos may be held for review before they are shown to other members, and any content may be reviewed by automated tools or by our team, including in response to a report. We may, at any time and without prior notice, review, refuse, limit the reach of, remove, or preserve content; hide your profile from discovery; limit features; issue warnings; and restrict, suspend, or permanently terminate accounts, where we reasonably believe there is a risk to any person, a violation of these Terms, fraud, illegal activity, a legal or regulatory requirement, or a threat to the Service or our reputation. We may also decline to reinstate a terminated account and may prevent a terminated person from creating a new one.

Where practical and lawful we will tell you the reason for an action against your account and how to contact us about it, but we may act immediately and without explanation where there is a risk of harm, where explaining would compromise an investigation, or where the law requires it. Termination for breach does not entitle you to a refund except where Section 12 or applicable law requires one. We are not obligated to monitor content or conduct, and moderation decisions do not make us responsible for any member’s conduct or create a duty to take any particular action in the future.

We may preserve and disclose content and account information as described in the Privacy Policy, including to law enforcement, regulators, NCMEC, and other third parties where we believe in good faith that it is necessary to comply with law or legal process, to protect the safety of any person, to investigate fraud or abuse, or to enforce these Terms. We may also place a legal hold on records when we receive a valid preservation request.

12. Free features, Vid8+, trials, and billing

Free tier. Core Vid8 features — registration, discovery, your roster, chat, block and report, and a weekly allowance of Spark Meets — are free. They remain available whether or not you subscribe, and after any Vid8+ trial or subscription ends. We apply reasonable daily and weekly limits on all tiers to protect members from spam.

Vid8+. Vid8+ is an optional paid subscription that adds unlimited Spark Meets, higher roster and messaging limits, and advanced filters. The features, price, currency, billing interval, applicable taxes, trial length, and renewal terms are disclosed on the pricing page and on the checkout screen before you confirm, and those disclosures form part of these Terms. Prices are in Canadian dollars unless stated otherwise; your card issuer may apply currency conversion or foreign transaction fees. We may add, change, or remove Vid8+ features on reasonable notice, and where a change materially reduces what you paid for you may cancel and receive a pro-rated refund of any prepaid period. Paid terms will not exceed two years unless renewed by you.

• Free trial. If you choose the optional 7-day trial, you must provide a payment method, and your trial converts to a paid subscription at the then-current price when the trial ends unless you cancel before then. We will remind you by email before a trial converts where the law requires it. One trial per person.
• Automatic renewal. Subscriptions renew automatically for successive periods of the same length at the then-current price until you cancel. You authorize us and our payment processor, Stripe, to charge your selected payment method for each renewal, plus applicable taxes.
• How to cancel. You may cancel at any time, and cancelling is as easy as subscribing. For web subscriptions, open Account → Billing and use the Stripe Customer Portal, or email support@northlo.ca. If we offer purchases through the Apple App Store or Google Play, those subscriptions are billed by the store and must be cancelled in your store subscription settings. Cancellation stops future renewals; you keep Vid8+ until the end of the period you already paid for, and no further charges are made.
• Refunds. Except where required by applicable law (including the dating-service cancellation rights below) or stated at purchase, payments are non-refundable and we do not give refunds or credits for partial periods, unused Spark Meets, or unused features. Store purchases follow that store’s refund policy. If you are in the European Economic Area or the United Kingdom, you have a 14-day right to withdraw from a digital service; by starting Vid8+ immediately you agree that the right ends once the service has been fully performed, and you may be charged a proportionate amount for the period used.
• Price changes. We may change prices for future renewal periods. We will notify you at least 30 days before a price change takes effect, and the new price applies only to renewals after you have had the opportunity to cancel. Where the law requires, we will ask for your express agreement.
• Payments and failed payments. We receive subscription and invoice status from Stripe; we never receive or store your full card number. If a payment fails, we may retry it, and we may downgrade you to the free tier or suspend paid features until payment succeeds. You remain responsible for amounts owed.
• Taxes and invoices. Prices may exclude sales taxes, which are calculated at checkout based on your billing location. Invoices are available in your billing settings.
• Account deletion. Deleting your Vid8 account cancels a Stripe subscription at the end of the current period, but does not cancel a subscription billed by an app store. Cancel in that store as well.
• No transfer. Subscriptions are personal to your account and cannot be transferred, shared, or exchanged for cash.

Dating-service cancellation rights

If Vid8+ is treated as a dating-service contract under the law of your state or province, you have the rights that law gives you, which we honour. Those rights typically include a short period in which you may cancel a new paid agreement for a full refund, and they apply in addition to the ordinary cancellation right above. Free-tier use is not a paid dating-service contract.

13. App store terms

If you obtain the app from the Apple App Store or Google Play, you also agree to that store’s terms of service, and the following applies to the extent required by that store:

• These Terms are between you and NorthLo Software Consulting only, not with Apple Inc. or Google LLC (each a “Store”). The Store is not responsible for the app or its content.
• The licence in Section 9 is limited to use of the app on Apple-branded products that you own or control (for Apple) as permitted by the Store’s usage rules, except that the app may be accessed by other accounts associated with you through Family Sharing or volume purchasing.
• The Store has no obligation to furnish maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify the Store, which may refund the purchase price of the app, if any. To the maximum extent permitted by law, the Store has no other warranty obligation, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are our responsibility.
• We, not the Store, are responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, claims under consumer protection or similar legislation, and claims that the app infringes a third party’s intellectual property rights.
• You represent that you are not located in a country that is subject to a US or Canadian government embargo or designated as a “terrorist supporting” country, and that you are not listed on any government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

14. Third-party services

The Service relies on third parties, including cloud hosting and media storage, database hosting, identity providers for Google and Apple sign-in, live video infrastructure for Spark Meets, email delivery, push notification delivery, content moderation tools, and Stripe for payments. The Service may also link to third-party sites. We do not control third-party services and are not responsible for their availability, content, practices, or terms. Your use of them is at your own risk and subject to their terms and privacy policies.

15. Availability, changes, and beta features

We may change, add, suspend, or remove features at any time, and the Service may be interrupted for maintenance, updates, capacity, security, or reasons outside our control. We may offer beta, preview, or experimental features that may be less reliable and may be withdrawn without notice. We may impose limits on storage, uploads, messages, roster additions, and Spark Meets. We may discontinue the Service entirely on reasonable notice; if we do, we will refund any prepaid period that will not be delivered.

16. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND THOSE ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT ANY MEMBER, CONTENT, OR INFORMATION IS SAFE, ACCURATE, RELIABLE, OR TRUTHFUL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

Some jurisdictions do not allow the exclusion of certain warranties or conditions, so some of the above may not apply to you. Nothing in these Terms affects statutory rights that cannot be waived.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NORTHLO SOFTWARE CONSULTING AND ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SUPPLIERS (THE “VID8 PARTIES”) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OPPORTUNITY, OR FOR PERSONAL INJURY, EMOTIONAL DISTRESS, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATING TO THE SERVICE, THESE TERMS, OR THE CONDUCT OR CONTENT OF ANY MEMBER OR THIRD PARTY (INCLUDING DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT, AND ANY INTERACTION ONLINE, BY VIDEO, OR IN PERSON), WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE VID8 PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) CAD $100.

These limitations are fundamental elements of the bargain between you and us and apply regardless of the legal theory. They do not exclude or limit liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, gross negligence or wilful misconduct where such limitation is prohibited, death or personal injury caused by our negligence where such limitation is prohibited, or your rights under mandatory consumer protection legislation. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

18. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless the Vid8 Parties from and against all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) Your Content; (b) your access to or use of the Service; (c) your breach of these Terms or of any law; (d) your violation of any third party’s rights; or (e) your interactions or disputes with other members, online or offline. We may assume the exclusive defence and control of any matter subject to indemnification, and you agree to cooperate with our defence. This Section does not apply to consumers in jurisdictions where such indemnities are unenforceable.

19. Disputes between members

Vid8 is not a party to interactions between members and does not mediate them. If you have a dispute with another member, you are responsible for resolving it. To the fullest extent permitted by law, you release the Vid8 Parties from all claims, demands, and damages of every kind, known and unknown, arising out of or in any way connected with disputes with other members or their conduct or content, whether online, by video, or in person. If you are a California resident, you waive California Civil Code §1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

20. Dispute resolution

Please read this Section carefully. It affects your legal rights, including your right to go to court and to bring or participate in a class action.

(a) Talk to us first. Before starting any formal proceeding, you agree to send a written description of your dispute, your account email, and the relief you seek to support@northlo.ca, and we agree to do the same to your account email. We will each try in good faith to resolve the dispute informally for at least 60 days. Any limitation period is paused during this period. Most concerns can be resolved this way.

(b) Residents of Canada. If you reside in Canada and we cannot resolve a dispute informally, the dispute will be resolved exclusively by the courts of the Province of New Brunswick, and you and we consent to their jurisdiction, except that either party may bring an individual claim in small claims court in the province where you reside, and except where the consumer protection law of your province gives you a right to bring proceedings there that cannot be waived. Residents of Quebec: see Section 24.

(c) Residents of the United States — binding arbitration and class action waiver. If you reside in the United States, you and NorthLo Software Consulting agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, your account, or your relationship with us (including any claim about the validity, scope, or enforceability of this Section, and any claim that arose before you accepted these Terms) will be resolved by binding individual arbitration rather than in court, except as set out below. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, as modified by this Section. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator may award the same relief a court could award to you individually. Arbitration will take place by video conference, by documents only, or in the county where you reside, at your choice. If your claim is for less than USD $10,000, we will pay all AAA filing, administrative, and arbitrator fees beyond the first USD $200 unless the arbitrator finds your claim frivolous. Either party may bring an individual claim in small claims court instead. Either party may seek a court injunction to protect intellectual property, to stop unauthorized use of the Service, or to address an imminent risk of harm. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION. If the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and heard in court under paragraph (e), after any remaining claims have been arbitrated. If 25 or more similar demands are filed by or with the assistance of the same or coordinated counsel, the parties agree that the AAA’s Mass Arbitration Supplementary Rules will apply and that the demands will be resolved in staged batches. Claims must be brought within the shorter of the applicable statute of limitations or two years after they arise, unless the law prohibits that limit.

(d) 30-day right to opt out. You may opt out of the arbitration agreement in paragraph (c) by emailing support@northlo.ca from your account email within 30 days after you first accept these Terms, with the subject line “Arbitration opt-out,” stating your name and that you decline to arbitrate. Opting out does not affect any other part of these Terms, and disputes will then be resolved under paragraph (e).

(e) Everyone else, and disputes not subject to arbitration. Any dispute that is not subject to paragraphs (b) or (c) will be resolved exclusively by the courts located in New Brunswick, Canada, and you and we consent to their personal jurisdiction, except where the mandatory consumer protection law of your country of residence gives you a right to bring proceedings there that cannot be waived.

(f) Changes. If we change this Section after you accepted these Terms, the change will not apply to a dispute that you had already notified us of in writing under paragraph (a) before the change took effect.

21. Governing law

These Terms and any dispute relating to them or to the Service are governed by the laws of the Province of New Brunswick and the federal laws of Canada applicable there, without regard to conflict-of-laws principles, except that Section 20(c) is governed by the Federal Arbitration Act as stated. If you are a consumer residing outside New Brunswick, you also benefit from any mandatory provisions of the law of your place of residence that cannot be excluded by agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

22. Suspension, termination, and survival

You may stop using Vid8 at any time and may delete your account from your account settings in the app or on the website, or by emailing support@northlo.ca. Deletion is described in the Privacy Policy. We may suspend or terminate your access, with or without notice, for a violation of these Terms, a safety or security risk, a legal requirement, prolonged inactivity (generally two years or more), or discontinuation of the Service.

When your account ends, your licence to use the Service ends immediately, your profile is removed from discovery, active conversations and meets close, and we may delete or de-identify your content as described in the Privacy Policy. Sections that by their nature should survive — including Sections 6, 8 (licences already granted and your warranties), 9, 16 through 21, 24, and 25 — survive termination.

23. Changes to these Terms

We may update these Terms as the Service, our business, or the law change. We will post the updated Terms with a new effective date and version. For material changes we will give you at least 30 days’ notice by email, in-app notice, or a prompt to accept the updated Terms before they take effect, unless the change is required to address a legal, regulatory, security, or safety issue, in which case it may take effect sooner. If you continue to use Vid8 after the updated Terms take effect, you accept them. If you do not accept them, stop using the Service and delete your account before they take effect; if you have a prepaid Vid8+ period and the change materially affects you, you may cancel and we will refund the unused portion.

24. Notices for specific regions

Quebec. If you are a consumer residing in Quebec, Sections 18, 19 (to the extent it releases claims against us for our own fault), and 20(c) do not apply to you, the Consumer Protection Act (Quebec) prevails over any inconsistent provision, and you may bring or participate in proceedings in Quebec. The parties have expressly agreed that these Terms and all related documents be drawn up in English. Les parties ont expressément convenu que les présentes conditions et tous les documents connexes soient rédigés en anglais. A French version will be provided on request at support@northlo.ca while we complete our French-language materials.

European Economic Area, United Kingdom, and Switzerland. We do not currently target these markets. Nothing in these Terms limits your rights under mandatory consumer law if it applies. Section 20(c) does not apply to you; you may bring proceedings in the courts of your country of residence, and the European Commission’s online dispute resolution platform may be available to EU residents. We are not obliged to, and do not, participate in alternative dispute resolution before a consumer arbitration body unless the law requires it. We have not appointed an EU or UK representative.

California. Under California Civil Code §1789.3, California users are entitled to the following notice: the Service is provided by NorthLo Software Consulting, New Brunswick, Canada, support@northlo.ca. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. California residents may cancel Vid8+ online at any time through Account → Billing, and have the three-business-day dating-service cancellation right in Section 12.

Online dating safety notices. Several US states, including California, Florida, Illinois, New York, and Texas, require online dating services to state whether they conduct criminal background screenings. Vid8 does not conduct criminal background screenings of its members. Please review our Safety guide, which contains the safety awareness information required by those laws, before communicating with or meeting anyone.

25. General terms

• Entire agreement. These Terms, the Privacy Policy, the Safety guide, and the disclosures presented at purchase form the entire agreement between you and us about the Service and supersede any prior agreements.
• Severability. If any provision is held unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions remain in full force, except as stated in Section 20(c).
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign or transfer these Terms or your account. We may assign these Terms to an affiliate or in connection with a merger, acquisition, financing, reorganization, or sale of assets; we will notify you where the law requires.
• Notices. We may give you notice by email to the address on your account, by in-app message, or by posting on the Service. Legal notices to us must be sent by email to support@northlo.ca with “Legal notice” in the subject line.
• Electronic contracting. You agree that these Terms, and any notices, disclosures, and records we provide electronically, satisfy any legal requirement that they be in writing, and that clicking or tapping to accept has the same effect as a handwritten signature.
• Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control, including natural events, labour disputes, internet or utility failures, acts of government, or failures of third-party providers.
• Export and sanctions. You may not use or export the Service in violation of Canadian, US, or other applicable export control or sanctions laws.
• No third-party beneficiaries. Except as stated in Section 13 and for the Vid8 Parties under Sections 17 through 19, these Terms create no rights for third parties.
• Relationship. These Terms do not create a partnership, joint venture, employment, fiduciary, or agency relationship between you and us.
• Interpretation. Headings and the summary at the top are for convenience only. “Including” means “including without limitation.”

26. Contact

NorthLo Software Consulting, New Brunswick, Canada. Support, safety concerns, and account requests: support@northlo.ca. Legal notices, infringement notices, and dispute notices: support@northlo.ca (subject line “Legal notice”). When reporting a member, include enough detail for us to find the account, and do not include unnecessary sensitive information.